Transportation Services, Melissa Prater, Mobility Manager

Hardin County Council on Aging,Inc. provides much needed transportation to the seniors of Hardin County. We are grantees and lead agency for the Hardin County Coordination Project. We provide transportation to the Hardin County elderly, disabled, minority, and handicapped persons by means of the Local Levy ,ODOT grants, United Way grants, other grants, memorials, and donations. Those persons under 60 are transported through contracts implemented with county entities or by self-pay.Please contact us for more details concerning the transportation services available.Due to a federal government mandate the county is required to have a Locally Developed Public Transit/Human Services transportation plan in place. We, as the lead agency, have, along with other county entities, helped to develop this plan. A transportation committee was formed and now meets each month to continually assess and strive to improve transportation in Hardin County.  The committee of headed by Mark Kieffer of the Hardin County Board of DD and Bette Bibler, Executive Director of the Hardin County Council on Aging, Inc.  Mobility Manager of the Hardin County Council on Aging, Inc., Melissa Prater, is serving as Secretary. 

Complaint Procedure:

Service Discrimination Complaint Procedure

 

  1. Informal Procedure:  Any client who believes that s/he has been discriminated against due to race, religion, sex, age, color, national origin, or disability may notify any staff person of the Hardin County Council on Aging, who in turn shall bring the complaint to the Executive Director.  The Executive Director will then investigate the complaint and will attempt to resolve it in a fair manner to the client's satisfaction.
  2. Formal Procedure:  A client who desires to use the formal procedure shall be assisted by the Executive Director in redusing the complaint to written form, specifying with particularity the incident(s), time and place of the incident(s), and the person(s) involved.  The Executive Director and the Transportation Supervisor (or the specific supervisor for that area if not transportation) shall attempt to resolve the complaint.  The Executive Director or the client may request the participation of the AAA3 Ombudsman at any stage of the formal or informal procedure.  If the complaint is not resolved within a reasonable period of time after it is reduced to writing, the complaint shall be processed as follows:  a) The Executive Director shall inform the Board of Directors of the Hardin County Council on Aging not leter than two weeks after the complaint is reduced to writing.  b) The Board of Directors will isuue a written decision within a reasonable peiord of time.  The decision of the Board of Directors shall be final.
  3. If the complaint cannot be resolved using the above methods, the client may refer the matter to the Ohio Department of Aging, 50 W. Broad St., 9th Floor, Columbus, OH 43215.
  4. Since we receive funding from ODOT, they will be immediately notified upon receipt of a disability related complaint pertaining to the transportation service.

 

Notifying the Public of Rights Under Title VI

  • The Hardin County Council on Aging, Inc. operates its programs and services without regard to race, color, and national origin in accordance with the Title VI olf the Civil Rights Act.  Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under the Title VI may file a complaint with the Hardin County Council on Aging, Inc.
  • For more information on the Hardin County Council on Aging, Inc., Inc.'s civil rights program and the procedures to file a complaint, contact 419-673-1102 and/or 1-800-342-7346; TDDE users may call 1-800-750-0750 or 711; email us at hccoa@hardincoa.net, or visit our administrative office at 100 Memorial Avenue, Kenton, OH 43326.
  • A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention:  Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590
  • If information is needed in another language, limited language proficiency assistance is available at 1-800-752-6096; or contact us at 419-673-1102 and we can line up people who speak Spanish, French, Japanese or German.

 

 

Thank You!

Bette A. Bibler,

Executive Director of the HARDIN COUNTY COUNCIL ON AGING Transportation Project

Last edited by hccoaadmin on Fri, 07/15/2016 - 09:58